Hiring a local waterproofing company is an important decision that can protect your home from water damage and structural issues. Choosing the right company ensures that your basement, crawlspace, or foundation receives professional care using proven methods and materials. Many homeowners underestimate the complexity of waterproofing projects, which can lead to costly repairs if the wrong company is hired. Understanding what questions to ask, the range of services offered, and the experience of the company helps you make an informed decision. This guide will walk you through the essential questions to ask a waterproofing company before hiring, so you can safeguard your home and investment. By being prepared and knowing the right factors to consider, you can select a company that delivers reliable results, long-term protection, and peace of mind for years to come.

1. Ask About Experience and Reputation

One of the first questions to ask a waterproofing company is about their experience in the industry. A company with years of experience is more likely to understand the unique challenges posed by different home structures and soil types. Reputation also matters, as satisfied customers can provide insight into the quality of work and professionalism. Request references or read online reviews to see how past projects were handled. Knowing a company’s history helps you feel confident in its ability to handle your specific waterproofing needs. This question sets the foundation for all other inquiries during your selection process.

2. Ask About Specific Services Offered

It is important to ask your local waterproofing company about the specific services they provide to ensure they meet your needs. Services may include basement waterproofing, crawlspace waterproofing, drainage solutions, exterior waterproofing, foundation repair, and specialty coatings. Understanding the full range of services helps you determine if the company can address your home’s unique requirements. A company that offers multiple solutions may be able to provide a more comprehensive plan. Discussing services upfront also allows you to compare offerings and pricing between different companies. Ensuring the company has expertise in your required service is essential for effective waterproofing.

3. Ask About Inspection and Assessment Processes

Before beginning any work, a professional waterproofing company should conduct a thorough inspection of your home. Ask about how they assess potential problem areas and identify sources of water intrusion. A detailed assessment might include evaluating the foundation, checking crawlspaces, examining drainage systems, and looking for signs of leaks or structural stress. Understanding the company’s inspection process helps you know what to expect and ensures no critical areas are overlooked. A comprehensive evaluation also allows the company to provide a more accurate estimate and plan for repairs. Always confirm that the inspection is included in the service or estimate.

4. Ask About Past Projects and References

Requesting examples of past projects and customer references is a key step when hiring a local waterproofing company. Previous work demonstrates the company’s skill level, attention to detail, and ability to handle different types of homes. Ask if you can see before-and-after photos or speak with former clients about their experience. Reviews and references help verify claims about expertise, reliability, and quality. This also gives you insight into how the company communicates and addresses challenges during the project. A trustworthy company will be happy to provide references and evidence of their work.

5. Ask About Warranties and Guarantees

Understanding warranties and guarantees is critical before hiring a waterproofing company. Ask about the length and scope of their warranties, including longstanding transferable warranties that cover future homeowners. Warranties provide peace of mind that the company stands behind its work and will address potential issues. Confirm whether warranties apply to specific services like basement waterproofing or foundation repair. Knowing the details upfront can prevent misunderstandings or unexpected costs later. Companies offering strong warranties are often confident in the durability and quality of their solutions.

6. Ask About Response Times and Availability

Prompt response times are crucial when dealing with water intrusion or potential structural damage. Ask your local waterproofing company about their availability and typical response times. Some companies offer same business day response times for urgent issues, which can prevent further damage and reduce repair costs. Understanding how quickly a company can assess and begin work allows you to plan effectively. A company with reliable availability shows commitment to customer service. This question also helps you gauge how organized and prepared the company is for emergencies.

7. Ask About Pricing and Discounts

Discussing pricing is an essential part of evaluating a local waterproofing company. Ask about estimates for services such as basement waterproofing, crawlspace waterproofing, drainage solutions, exterior waterproofing, foundation repair, and specialty coatings. Inquire whether the company offers any discounts, such as 10% off certain services or seasonal promotions. Clear and transparent pricing prevents surprises and ensures you can budget for the project. Comparing estimates from multiple companies also helps you make an informed decision. Understanding the cost in advance gives confidence in selecting the right provider for your home.

8. Ask About Techniques and Materials Used

Ask your local waterproofing company about the techniques and materials they use for different services. Different homes may require unique solutions, such as specialty coatings or advanced drainage systems. Understanding the materials ensures they are durable, safe, and appropriate for your home. A professional company should be able to explain why it chose certain methods over others. This transparency helps you feel confident in the long-term effectiveness of their work. Companies that invest in quality materials typically provide better results and lasting protection.

9. Ask About Home Age Considerations

The age of your home can impact the likelihood of water intrusion and foundation issues. According to Ohio State Waterproofing, the age of the house significantly impacts the likelihood of basement leaks, with over 60% of homes over 20 years old experiencing leaks. Ask the company how they adjust their approach based on the home’s age and condition. Older homes may require more comprehensive inspections and repairs to address wear or outdated systems. Knowing how a company adapts to these factors ensures your home receives the proper attention. Tailoring solutions to your home’s age is key to preventing recurring issues.

10. Ask About Long-Term Maintenance

Waterproofing is not a one-time effort; ongoing maintenance is important for long-term protection. Ask your local waterproofing company about recommended maintenance schedules for basement waterproofing, crawlspaces, and drainage systems. Some companies provide periodic inspections and servicing to keep systems functioning optimally. Understanding long-term care prevents minor issues from becoming major problems. Maintenance plans can also be included in warranties or discounted packages. A company that emphasizes ongoing service demonstrates a commitment to lasting results.

Asking the right questions ensures you select a qualified and reliable waterproofing company that meets your home’s needs. Services such as basement waterproofing, crawlspace waterproofing, drainage solutions, exterior waterproofing, foundation repair, and specialty coatings provide comprehensive protection against water damage. Many companies offer longstanding transferable warranties, same business day response times, and 10% discounts to provide added value and assurance. Professional maintenance and preventive care can help you avoid costly future repairs and protect your home’s structural integrity over time. Ohio Custom Waterproofing & Drainage delivers expert waterproofing solutions while focusing on professionalism, efficiency, and long-term customer satisfaction. For more information, contact us today!